Frequently asked questions
In order to submit a question other than those listed here, contact our reception by phone, on +31 (0)527-202875.
Dogs are welcome on our premises, provided that you adequately walk your dog in advance at the car park and keep the animal on a leash on our premises. Dogs are not allowed in the Lori Bush. There is a special route around the outside of the aviary. Our restaurant will also welcome your dog. However, we kindly ask that you do not bring your dog along to the self-service buffet as this is against hygiene regulations.
You receive a free map of our park when you buy an admission ticket or submit your e-ticket at the entrance to the continents. Here, you can also consult this floor plan online.
No, there is a smoking ban throughout the premises. While, there is no smoking area in our park, there is a covered one outside in front of the entrance of Pantropica.
No, there is no need to print out the tickets. However, you must be able to legibly display the barcode of the tickets on a smartphone or a tablet so that they can be scanned.
You must reserve a starting time when you purchase your visit or reserve the date for your visit. This starting time applies to when you set out on the trail through the park. This makes it possible for us to properly organise your visit and for you to enjoy a wonderful and relaxed day out. The length of your visit is not restricted. However, stay on the one-way route and comply with the instructions of our employees.
Food & drinks
You can order food and/or beverages in Pantropica Bar & Restaurant, our cosy Citrusbar 'Pura Vida' and the bistro ‘Sakura’ in Hanami Flowerpark. Sweets and beverage dispensers have also been placed in a number of the continents. Pantropica does not permit the consumption of foodstuffs that you have brought with you.
Pantropica Bar & Restaurant is accessible free of charge. ‘De Sakura’ Bistro can be accessed only with a valid admission ticket.
Pantropica does not permit the consumption of foodstuffs that you have brought with you.
Yes, we do serve several gluten-free dishes. Please ask for the gluten-free menu at any of our dining venues.
You can order annual passes at our reception desk. Our receptionist will take your photo on the spot. Hence, there is no need to bring a passport photo.
An annual pass to Pantropica is personal and valid for one year from the date of purchase.
Pantropica’s annual passes are personal and non-transferable. Each pass carries a photo of the season ticket holder.
Yes, that is certainly possible. You can obtain information for group packages (10 persons or more) at our reception. You must make reservations for groups of 10 persons or more.
You must make a reservation in advance if you want to make use of a group package, combination trip, or school trip. Do you just want to visit the park with a group? In that case, it is not necessary to make a reservation. You can buy the tickets at group rates at our reception desk on the day itself. Note: group tickets and packages must be paid in full at once.
People with disabilities
There are plenty of opportunities for discovering our tropical park when you use a wheelchair, scooter or rolling walking frame. The entire main route, displayed on our map, is wheelchair-accessible. However, please take into account that a few trails have been enriched with adventurous aspects. Examples are clinker-brick paving and hills. Our park offers several toilets and parking spaces for people with disabilities.
There are a limited number of wheelchairs available that can be used by our disabled visitors. If you would like to use one of those wheelchairs, please contact our reception, telephone +31 (0)527-202875.
Parking & public transport
There is adequate parking space in front of Pantropica. Parking is free of charge.
The nearest train station is the Steenwijk station. From there, you can take bus route 76 in the direction of Marknesse and dismount in front of Pantropica. On weekends, Pantropica cannot be reached by public transport. Review your personalised travel recommendations on our route planner or contact the public transport information service in the Netherlands, telephone +31 (0) 900-9292 (domestic calls only at €0.70 p/m) or http://www.9292ov.nl
While there is a recharging point for e-bikes on the right hand side of the entrance, we cannot offer the same convenience for electric cars.
Of course, you are allowed to take photos at Pantropica for personal purposes. You are allowed to take photos or record film for personal use, as long as you do not inconvenience other visitors, animals or staff.
Recording video clips and professional photo shoots are not allowed at Pantropica. Do you want to make recordings for a TV programme, vlog or article to promote our park? Contact us via firstname.lastname@example.org or on +31 (0)527-202875 to make a reservation.